Dpt24 Privacy Policy – Data Protection Malaysian Player Privacy

Dpt24 (referred to as "we", "the platform" or "dpt24" in this document) is an online casino platform operating in Malaysia. We take the privacy of every player who entrusts us with their personal information extremely seriously. This Privacy Policy is a legally binding document that sets out our transparent practices regarding the management of personal data.

This dpt24 Privacy Policy applies to all personal information collected through:

• The dpt24.my website and all associated subdomains
• The dpt24 mobile app for iOS and Android
• Interactions with the dpt24 customer support team via Live Chat, email or phone
• The account registration process, deposits, withdrawals and all financial transactions
• Participation in dpt24 bonus programmes, promotions and VIP programme

Dpt24 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), the primary legislation governing the processing of personal data in Malaysia. We take this responsibility very seriously and consistently strive to go beyond the minimum requirements set by the law.

Dpt24 collects only the personal data necessary for specific, legitimate purposes and does not collect excessive or irrelevant information. The following are the categories of data we may collect:

Dpt24 does not collect sensitive categories of personal data, such as health information, criminal records, or biometric data, unless specifically required for the purposes of anti-money laundering (AML) compliance or at the request of the relevant authorities.

Dpt24 uses your personal data solely for purposes that are legitimate, necessary and proportionate. Below are the primary purposes for which dpt24 uses your data, along with the respective legal basis for each:

• Account Management & Identity Verification: To create and manage your dpt24 account, verify your identity during registration and the KYC process, and confirm that you meet the minimum age requirement of 21 years.
• Financial Transaction Processing: To securely and accurately process deposits via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, FPX (Maybank2u/CIMB Clicks), as well as your winnings withdrawals.
• Gaming Services Provision: To enable you to access and play all games available on dpt24, including slots, table games, Keno, Oasis Poker, and Live Casino.
• Customer Support: To provide effective assistance when you contact the dpt24 support team, and to record interactions for service quality purposes.
• Legal Compliance: To comply with Malaysian legal requirements, including the PDPA 2010, AML (Anti-Money Laundering) laws, and any reporting obligations to the relevant authorities.
• Security & Fraud Prevention: To detect, investigate and prevent fraudulent activity, money laundering, multiple account ownership and any misuse of the dpt24 platform.
• Platform Improvement: To analyse usage patterns and enhance the dpt24 gaming experience, technical performance, and interface design.
• Promotional Communications: To inform you about dpt24 bonuses, promotions and exclusive offers — only where you have given consent to receive marketing communications.

Dpt24 will not use your personal data for any purpose beyond those stated above without first obtaining your renewed consent.

Dpt24 does not sell, rent or trade your personal data to any third party for commercial or marketing purposes. However, there are limited circumstances in which we may need to share your information:

• Payment Service Providers: dpt24 shares only the necessary transaction data with Malaysian payment service providers — such as Touch 'n Go, GrabPay, DuitNow, and FPX-supported banks — solely for the purpose of processing your deposits and withdrawals.
• Technology Providers: dpt24 engages trusted third-party technology service providers for server hosting, data processing, and technical support services. All such providers are bound by strict confidentiality agreements.
• Legal Authorities: dpt24 may be required to disclose your data to Malaysian authorities (such as the PDRM, the Immigration Department, or Bank Negara Malaysia) if directed to do so by a valid court order or applicable legal requirement.
• Regulatory Authority: To comply with reporting requirements imposed by the relevant gambling and financial regulatory bodies in Malaysia.
• Independent Identity Verification: dpt24 may engage third-party identity verification services to verify players' identities and ages as part of our KYC process.

In all instances of data sharing described above, dpt24 ensures that only the minimum necessary data is shared, and that all recipients are bound by confidentiality and security obligations equivalent to dpt24's own standards.

Dpt24 continually invests in best-in-class security technologies and procedures to protect your personal data from unauthorised access, disclosure, alteration or destruction. Key security measures we employ include:

• 256-bit SSL Encryption: All communications between your browser or app and dpt24's servers are protected by 256-bit SSL (Secure Socket Layer) encryption, ensuring that data cannot be intercepted in transit.
• Encrypted Data Storage: Personal data stored in dpt24's databases is encrypted using modern encryption algorithms, ensuring that the data remains unreadable even in the event of a server breach.
• Multi-Level Access Controls: Access to dpt24 players' personal data is strictly limited to staff who require it to carry out their legitimate duties, with a rigorous need-to-know principle enforced at all times.
• Two-Factor Authentication (2FA): dpt24 internal systems containing sensitive data are protected by two-factor authentication to prevent unauthorised access.
• 24/7 Monitoring: dpt24's technical infrastructure is continuously monitored for suspicious activity and intrusion attempts using an advanced Intrusion Detection System (IDS).
• Regular Security Audits: dpt24 conducts regular internal security audits and penetration testing to identify and address any vulnerabilities before they can be exploited.

While dpt24 takes all reasonable steps to protect your data, no security system can be guaranteed 100% secure. We therefore encourage you to play your part in keeping your dpt24 account safe — use a strong password, never share your login credentials, and contact us immediately if you suspect any suspicious activity.

Dpt24 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the dpt24.my website.

Types of cookies dpt24 uses:

• Essential Cookies: These cookies are essential for the basic functions of the dpt24 platform, such as login, session security and transaction processing. Without them, dpt24 cannot function properly. These cookies cannot be disabled.
• Performance Cookies: These cookies collect information about how you use dpt24 — which pages are visited most frequently, time spent on the platform, and any technical errors encountered. This information is used to improve platform performance.
• Functionality Cookies: These cookies enable dpt24 to remember your preferences — such as language, game settings, and login details — for future sessions, delivering a more personalised experience.
• Analytics Cookies: dpt24 uses analytics tools to understand platform usage patterns on an aggregated and anonymised basis for the purpose of continuous improvement. Analytics data does not contain information that can directly identify any individual.

You can manage and delete cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of the dpt24 platform. For more information on managing cookies in your browser, please refer to your browser's help documentation.

As a registered dpt24 player, you have the following rights under Malaysia's Personal Data Protection Act 2010 (PDPA), which you may exercise at any time:

To exercise any of the rights above, please contact the dpt24 privacy team by email at [email protected] clearly stating the right you wish to exercise along with your account details for identity verification. We will process your request within 14 business days.

Dpt24 does not retain your personal data for longer than is necessary for the purposes for which it was collected, or beyond the period required under Malaysian law. dpt24's data retention policy is as follows:

• Active Account Data: For as long as your dpt24 account remains active, your personal data will be retained to enable us to provide services to you.
• Data Following Account Closure: After your account is voluntarily closed, dpt24 will delete or anonymise any personal data that is no longer required within 90 days.
• Financial Transaction Records: Under Malaysia's AML legislation and financial laws, dpt24 is required to retain financial transaction records for a minimum of 7 years from the date of each transaction.
• KYC & Identity Verification Data: Identity verification (KYC) records are retained for a minimum of 6 years after the customer relationship ends, in accordance with applicable legal requirements.
• Communication Records: Customer support conversations and emails are retained for 2 years for quality control and dispute resolution purposes.

Dpt24 takes the protection of vulnerable individuals' privacy extremely seriously, particularly that of children and minors. The dpt24 platform is exclusively for individuals aged 21 and above — no exceptions.

• Dpt24 does not knowingly collect personal data from individuals under the age of 21. Should we discover that we have inadvertently collected data from a minor, we will delete that information promptly.
• Dpt24's age verification system uses multiple methods to confirm that players are 21 years of age or older, including identity document verification during the KYC process.
• Parents or guardians who believe their child or ward may have registered a dpt24 account are urged to contact our team immediately at [email protected] for immediate action.

Dpt24 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use. All changes will be published on this page with a new "updated" date.

• For material amendments that substantially affect your rights, dpt24 will provide advance notice via your registered email or an in-platform notification at least 30 days before the amendment takes effect.
• For minor or editorial changes, dpt24 may update the Privacy Policy without specific notice — we therefore encourage you to review this page periodically.
• Continued use of the dpt24 platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.
• If you do not agree with the changes made, you have the right to stop using the platform and request the closure of your dpt24 account.

Dpt24 takes all privacy-related enquiries, complaints, and requests very seriously. If you have any concerns about how we handle your personal data, or wish to exercise any of your privacy rights, please contact us through the following channels:

• Privacy Email: [email protected] — For privacy rights requests, complaints or specific enquiries about data management. We will respond within 3 business days.
• 24/7 Live Chat: Available directly on the dpt24 platform for general privacy enquiries requiring an immediate response in Bahasa Melayu.
• Written Correspondence: You may also contact us by formal written correspondence if you are making a formal request regarding your data rights. A mailing address will be provided upon request.

When contacting us regarding a privacy matter, please provide: your full name, your dpt24 account username, the type of request (access, correction, deletion, etc.) and full details of your request to help us process it promptly. We may require identity verification before processing certain requests to ensure that data is disclosed only to its rightful owner.